Contact Us
At Kinzo Bingo Brossard, we are committed to providing our customers with exceptional support and service. Whether you have a question about your account, need help with a technical issue, or want to report a concern, we are here to assist you.
Support Availability
Our customer support team is available to help you Monday through Friday from 8:30 am to 4:30 pm EST. You can reach us by phone during these hours, and we will do our best to respond to your inquiry promptly.
Help Centre Access
Before contacting us directly, please visit our Help Centre where you'll find a wealth of information on frequently asked questions (FAQs), technical troubleshooting guides, and responsible gambling resources. Our Help Centre is available 24/7, so you can access it at any time that suits you best.
Live Chat Support
We currently do not offer live chat support for our customers. However, if your issue requires immediate attention or assistance outside of our regular business hours, please feel free to contact us via phone during our operating hours.
Email Support
You can also reach out to us through email by sending a message. Please allow up to 24 hours for a response. We will do our best to address your concern promptly, but please note that responses may be delayed during peak periods or weekends.
Responsible Gambling Assistance
If you are concerned about problem gambling or have questions regarding responsible gaming practices, we encourage you to visit our Responsible Gaming page where you'll find resources and guidance on maintaining a healthy relationship with gaming. If you need immediate assistance or support, please contact us directly using the methods mentioned above.
Technical Support
For technical issues related to your account, device compatibility, or any other technical concerns, please refer to our Help Centre for troubleshooting guides and FAQs. Alternatively, feel free to reach out to us via phone during business hours or through email, as mentioned earlier.
Verification Support
If you need assistance with verifying your account information or require help with the verification process, we are here to guide you. Please contact us using one of our support channels above, and we will do our best to assist you promptly.
Account Security Assistance
For any concerns related to account security, including password reset requests or unauthorized transactions on your account, please reach out to us via phone during business hours or email. We take all issues regarding account security seriously and will respond promptly.
Preferred Contact Methods
We recommend choosing the support channel that suits you best based on the nature of your inquiry. For non-technical concerns, a phone call during business hours may be more effective than an email response time. If you prefer to communicate in a different language or require assistance outside our regular operating hours, feel free to contact us via one of our supported channels.
General Support Workflow
When contacting us for support, please provide as much detail about your inquiry as possible. This will help our team assist you more efficiently and effectively address any issue at hand. If we need further clarification or additional information from you, we'll reach out promptly to ensure a resolution.
Remember that our support channels are available 24/7 via email for non-urgent matters. For assistance with technical issues, verification support, or account concerns outside of business hours, please use the designated contact methods.
